To keep all contact details, order data, billing and shipping information secure, we use the industry recognised encryption protocol known as Secure Socket Layer (SSL). SSL technology ensures customer information is encrypted before it is transmitted through the internet to our secure service, whilst preventing anyone outside of the site operators from capturing and viewing customer information. Caterlink goes above and beyond to incorporate security measures to protect customer personal data, however no data transmission over the internet is 100% secure.
We do not store credit card data. Any payments carried out via our payment gateway are managed directly by the credit institution. SSL checks and verifies transactions online in addition to ensuring information shared with the bank is encrypted.
Collection and Use of Personal Information
In order to provide exceptional customer service and a high-quality shopping experience, Caterlink utilises personal information for the primary purpose for which it was originally collected. If you contacted us via any online form on our website, subscribed to our newsletter or completed a transaction with us, we will have your information on file. We may contact you to complete orders, follow up with shipping information, or send you equipment information relevant to your purchase.
When you provide your email address you will automatically be subscribed to our email marketing. Content emailed to you may include promotional pricing on equipment, industry insight, and business updates as they relate to our customers. If you do not want to receive our emails, the option to ‘unsubscribe’ or opt out of them if you have no interest being contacted by us in that way is always available. This option is found at the footer of any marketing email we send to you.
If you elect to visit our website, we do collect anonymous analytical information. This includes but is not limited to audience reports, site traffic data, and general statistics which are used to improve content we share, the navigation of the website, and enhancing the overall functionality of our online system. This data is collected for internal purposes only.
Regardless of the purpose, Caterlink does not share or sell any data provided to us by the customer.
Shared Links Online
Caterlink offers links to manufacturers’ sites and other sources providing useful information that may relate to you as the customer. Given these websites are not owned or maintained by us, we are not responsible for the content, or any unknown updates made to the content once shared. They are not subject to Caterlink privacy policies.
Questions, Comments or Concerns
February 21, 2019